This module has been designed for any organisation supplying products to major retailers. It enables automatic upload from EDI, spreadsheet and email, of volume debit notes. Within minutes of the debit note file being received, debit notes are logged, including all detail lines. A query is raised for each based on the reason code and the investigation commenced via reason based query workflow. Investigation, resolution, reconciliation and analysis of debit notes are central to the operation of the system

Benefits include:

• Analysis of debit notes resulting in resolution of issues
• Improvement in customer service
• Ensures only valid credit notes raised
• Reduced volume and value of credit notes
• Tight control of queries, deductions and debit notes
• Reduced debt in query