Designed for customer service and call centre staff who deal with incoming queries, Service Desk supports full integration of service representatives and collections by ensuring each complaint is linked to the relevant invoice. The financial value of these complaints/operational issues will be clearly visible and the client will not be incorrectly chased for payment.

Service Desk enables the agent to have fast search capability on a wide variety of data (order no, product code, telephone no, postcode, contact name etc) to find the customer and transaction record in question. The complaint can immediately be logged and credit control alerted. The debt will be suspended from the chase workflow and the query workflow begun.