Query Management

Our Query Management module is designed to handle your customer payment queries and disputes, deductions and complaints. By mirroring and enforcing your query escalation workflows, as well as involving your entire organisation, Credica can quickly reduce the volume and value of your debt in query, by providing you with the information you need to identify root causes and turn queries into cash.


Intelligent Work Lists

Multiple custom work lists for each team member

example_2_2

Fully configurable work lists can be created and published to each Credica user, giving each team member a focus on what debt in query is their responsibility.


Query Escalation

Get the right people involved at the right time

Involve your entire organisation in your query resolution process via the inbuilt e-mail integration.  Configure escalation paths to automatically monitor and manage overdue queries and disputes, providing you with summary information for any query bottlenecks or root causes.


Rich Feature Set

Everything at hand to help get your queries resolved

example_2_1

Queries are visible across the entire system, due to the tight integration with our Collections module. With features such as conditional formatting, export to Excel, unlimited files attachments and query aged debt, you will have detailed history, visibility and control over your customer queries.