Robotic Process Automation
Of course, at Credica we don’t usually like to use ‘techy’ terms to describe our products – after all, it is always (without exception) a human being that will be using them. However, terms like Machine Learning, RPA (Robotic Process Automation) and AI (Artificial Intelligence) are becoming more and more part of the language used within any organisation undergoing Digital Transformation.
Our purpose built and highly configurable Cash Collection, Risk and Query Management system uses sophisticated automation and data analysis techniques to ensure that all risk is being treated in the correct manner, based on behavioural analysis and advanced rulesets that give you full control over your debtors.
Identification of customers at risk can be treated either by the RPA engine, or given to a human to decide on what happens next. Every event is then stored forever, to allow further analysis and decisions made based upon a customers’ previous behaviour – eliminating guesswork and ‘gut feeling’.